Kwonhyuk Jeong and Jeongmyeong Song. “The Impact Of Service Recovery Fairness On Customer Recovery Satisfaction In Sports Brand Stores: Exploring The Mediating Role Of Authenticity In The Recovery Process”. Migration Letters 21, no. S9 (April 12, 2024): 963–979. Accessed July 22, 2024. https://migrationletters.com/index.php/ml/article/view/10312.