JAIN, D. A.; SHAH, M. A. .; LAD, M. K. S. .; RATHOD, M. M. . A Study On Evaluating Service Quality Of Mumbai Metro Trains Using Servqual Model - Line 1, Line 2a And Line 7. Migration Letters, London, UK, v. 21, n. S7, p. 211–223, 2024. DOI: 10.59670/ml.v21iS7.8673. Disponível em: https://migrationletters.com/index.php/ml/article/view/8673. Acesso em: 17 jun. 2024.