Promoting Patient Advocacy And Empowerment: The Role Of Medical Social Workers In Healthcare Settings

Abstract

Globally, healthcare settings face the challenge of how to support rising patient population with optimal medical and social needs.   Reviewed studies indicate that patients’ medical and social needs and concerns are not fully met or addressed.  This systematic review is a critical interpretive synthesis highlighting the roles of medical social workers in adopting patient advocacy and empowerment strategies in healthcare settings. It found that patient advocacy and empowerment equip patients with education, knowledge, skills, and resources they need to take healthcare decisions. Patient engagement is essential to improve health outcomes, enhance staff efficiency, increase patient satisfaction, and reduce costs while driving revenue. Medical social workers contribute to the promotion of patient-centered care through facilitating communication, empowering patients, advocating for patient rights, and enhancing care coordination.