Factors Effected of the Patient Satisfaction with Clinical Laboratory Services among Infection Safety Precautions at Government Hospitals Care Services in Makkah City, Saudi Arabia in 2022

Abstract

Background: Monitoring patient satisfaction is an important and useful quality improvement tool for clinical laboratories in particular and health care organizations in general. Especially, in today’s intensely competitive health care environment, it is not just a matter of choice that clinical laboratories need to satisfy the expectations of their customers. They do not even have to rely on or wait for somebody outside to carry out the patient satisfaction survey for them. Any laboratory should have a written policy focusing on customer’s satisfaction and should periodically measure and evaluate their customer’s satisfaction. First to fulfill the moral obligations expected from them, second in order to thrive for a better service and remain in competition with other hospitals, and last but not least, to get recognition and accreditation. Aim of study: To assess the factors affected of the patient satisfaction with clinical laboratory services among infection safety precautions at Saudi Arabia Specialized Hospitals the Makah Saudi Arabia 2022. Methods: This cross sectional study included (200) health care professionals in Makah City clinical laboratory services at Saudi Arabia Specialized Hospitals at Saudi Arabia 2022. Self-administrated questionnaire was constructed by the researcher and was used for data collection. Results: shows there were 300 participants, and the majority age was(37.0%) in (30-39)years, majority of them were males (56.0%) while female(44.0%), Nationality most of participants Saudi were(89.0%), marital status  the majority of participant married were(44.0%)followed by single were(37.0%) followed by divorced were(12.0%), profession the majority of participant are nurse were(41.0%), qualification the majority of participant are bachelor were (46.0%) followed by master were(25.0%), Conclusion: The whole availability of requested tests, availability of place in blood drawing room to put personal things, and waiting time for specimen collection were found to have a statistically significant association with the overall satisfaction of patients toward clinical laboratory services. Therefore, these could be the possible determinants among others that account for the dissatisfaction of patients with clinical laboratory services.