Hr Transformation Through Digital Leadership: Itc Ltd

Abstract

This paper gives insight into how human resource management leadership and their team took the initiative to transform human resource activities to attain objectives for reducing complexity, increasing effectiveness, and shaping processes for customer satisfaction. In this transformation process experts from different domains like technology experts, business operation experts HR users, and HR leaders play a pivot role. This paper discusses the emerging role of HR leaders in transformations for HR activities that provide an organization a competitive edge. Further, this paper illuminates the role of HR in inculcating engagement, boosting employee commitment, framing employee benefits, team orientation, and collaborations, and providing a conducive ecosystem that helps in employee retention in the organization. This paper highlights how the organization ensures their sustainability through their people in such a competitive and complex business environment. The innovative practices in HR domain compel top management to adopt these transformational strategies in human resource management through HR leaders and their teams. There is much in this study to interest scholars, students, and practicing managers interested in industrial relations, organizational behavior, and HR management.