Internal Service Quality In The Non-Profit Sector

Abstract

This study aims to describe the quality of internal services in the non-profit public sector. The research respondents are permanent employees and non-permanent employees who work at the Secretariat of the Regional People's Representative Council of Lampung Province. Determination of the sample using simple random sampling of 124 respondents. The results of the study show that the existence of internal service quality in the organization can create job satisfaction. In addition, internal service quality can increase employee commitment to work so that the organization can more easily achieve goals with good relationships between organizational units. Thus, job satisfaction also has an impact on employee commitment. This research implies that internal service quality is the main factor that needs attention from the organization. This research is novel in describing the quality of internal services in the government sector. Further research is suggested to expand research on internal service quality in different sectors.