A Review Of Quality Management Systems In Hospitals

Abstract

This paper aimed to systematically review the quality management systems in hospitals and their outcomes as influenced by different factors. Papers were selected from an academic database using the PRISMA screening and selecting process. The selected papers were discussed under the sections of General, QMS outcomes, DUQuE and DUQuA, and accreditation and certification. QMS adoption has improved care quality outcomes in various ways. Systematic research on QMS under the DUQuE/A projects in seven European countries and Australia have produced many useful insights. Although accreditation and certification improve the trust and image of the hospital, they don't need to improve quality outcomes in all cases. Most papers used the survey method for data collection. More research using mixed methods needs to be done. Expanding the scope of QMS research might enhance our understanding of the processes that produce definite quality outcomes in hospitals. Some limitations of this review have also been discussed.