The Role Of The Therapeutic Relationship In Client Satisfaction With Online Counselling

Abstract

This study looks into how the quality of the counselling connection matters for clients using virtual help. As our society becomes more digitised, more people are turning to online resources for help with their mental health. Improving the standard of care for those seeking mental health support online requires a deeper understanding of how the therapeutic relationship operates in this setting (Stadler, M., Jesser, A., 2023).

The research uses a mixed-methods strategy, compiling results from quantitative surveys and in-depth interviews with clients to draw conclusions about their experiences and opinions. Clients who use online counselling services from a variety of backgrounds are surveyed, and some of them are interviewed to gain more information.

Initial research into the effectiveness of online counselling indicates that the quality of the counsellor-client relationship is still important. Customers who have used online counselling services in the past say that they value counsellors who are empathetic, trustworthy, and communicative (Mendoza, Rose [1]Marie N., and Dayao, Edna F. 2021). The therapeutic partnership is still at the centre of client happiness, but the convenience and accessibility of online platforms are crucial (Prout, T. A., & Hoffman, L. (2021). The qualitative section of this study delves into the intricacies of the therapeutic relationship in the virtual setting, illuminating the specific difficulties and potential benefits of this approach. With these results in hand, internet counselling practises and rules should be improved to better fulfil the demands of clients in the modern era. Research concludes that the importance of the counsellor-client contact in internet therapy remains unchanged. Practitioners and service providers can adjust their methods to better serve their clients' mental health needs once they have gained this information. The results of this study add to the current discussion about the efficacy of online mental health services.