Analyzing The Migration Factors Of Industrial Service Flexibility

Abstract

In recent years, the global industry has been moving toward a service-oriented trend, and a critical service revolution has occurred in the manufacturing industry. Its flexibility provides a type of service that serves upstream and downstream manufacturers and customers in the entire supply chain, and the concept of industrial service flexibility is thus born. This study aims to explore the influential factors of industrial service flexibility. It examines industrial service flexibility from internal and external perspectives with manufacturing flexibility and collaboration network. In this study, a questionnaire was designed according to the content of each dimension, and the questionnaire was conducted in two stages. The sample of the first stage questionnaire was companies' senior management, and the analysis results of this questionnaire were compiled into the second stage questionnaire, which was redistributed to the management of the companies to verify the first stage questionnaire and extract more rigorous conclusions. Through the Analytic Hierarchy Process (AHP), fuzzy logic, and SPSS, the results show that the external collaboration network contributes more to the industrial service flexibility than the internal manufacturing flexibility of the companies. In terms of manufacturing flexibility, the strategic decisions made by senior management affect the effectiveness of industrial service flexibility. Moreover, it is also advisable for companies to use existing equipment and workforce for processing re-engineering and education training, and the expansion of resources will not be effective for industrial service flexibility. In terms of collaboration networks, the government's involvement has not made the industrial service flexibility any smoother. What companies need is a unique core competency and human network and the adoption of an integrated vertical and horizontal division of labor to maximize the effectiveness of the industrial service flexibility.