Mobile Payment Adoption: Systematic Literature Review

Abstract

Purpose – This study aims to investigate the most frequently investigated factors in the theoretical model, the moderating factors, drivers, and inhibitors of mobile payment adoption.

Design/methodology/approach – A systematic literature review technique has been used to identify and analyze the literature for a period between 2012-2022.

Findings – The Technology Acceptance Model (TAM) combines UTAUT, TPB (Theory Plan behavior), and DOI (Diffusion of Innovation) and is the most often used model theory for examining the application of mobile payments. When determining if there are substantial variations between males and females in the relationship between two variables, gender is the most commonly employed moderating factor. The most important factor influencing customers' behavioral intention to use mobile payments, according to this literature study, is perceived usefulness or performance expectancy, which is followed by perceived ease of use (PEOU). It was shown that one of the main barriers to the uptake of mobile payments is perceived danger.

Research limitations/implications – Most research in mobile payment explores adoption from the customer's point of view. Future research needs to explore mobile payment adoption from the merchant's view.