Mediating Effect of Organizational Justice and Organizational Commitment on the Relationship between Organizational Citizenship Behavior and Job Performance

Abstract

This study explores the relationship among organizational justice (OJ), organizational commitment (OC), organizational citizenship behavior (OCB) and job performance (JP) in employees of private sector banks, Khyber Pakhtunkhwa, Pakistan. This study also aims to investigate how OC and OJ mediate the connection between OCB and JP. Data were collected from 485 officers of Grade I, Grade II, and Grade III. Eighty nine percent (89%) of the responses were from males, while the remaining eleven percent (11%) was from females. Forty five percent (45%) of the respondents were classified as OG III, while thirty percent (30%) were classified as OG II. The remaining 25% were classified as OGI. The majority of respondents, comprising sixty percent (60%), were between the age range of 30 to 40 and twenty seven percent (27%) were between the ages of 41 and 50. The remaining 13% were aged over 50 years. The results showed that OCB had a significant relationship with JP, OJ and OC. OC and OJ also showed a significant relationship with JP. Furthermore, the finding of this study showed that both OJ and OC partially mediated the relationship between OCB and JP.