Improving Customers' Decision Making And Criteria For Selecting Islamic Banks

Abstract

The purpose of this research is to determine customer attitudes and to identify illustrative elements for the selection of Islamic banks in Saudi Arabia. Essentially, distinct factors shape clients' attitudes toward Islamic banks and are taken into account in clients' decision-making processes as identified by various behavioral theories. Information was gathered at random from Saudi clients of Islamic banks. On 138 clients, a poll was created, distributed, and tested using the t-test model. The findings indicate that clients consider a few factors in their decision, which were assigned to religious and non-religious groups. Religious factors are basically standards, lack of interest, religious sanction or avocation, profit sharing, and the Islamic value premise of banking services. The non-religious related factors were adequate branches, caring and agreeable, appearance and inward embellishment design, quick services, reaction to their clients' requirements, an adequate number of staff, giving clients the first concerns, and clients' requirements to incorporate unveiling data as a piece of accounting framework ampleness. Individual client consideration, competitive service costs, and the influence of friends and family It is unrealistic to expect religious factors to be sufficient, but interest-free banking addresses non-religious or economic variables significantly, and the profit-sharing guideline is significant; policymakers should consider this when developing a positive attitude toward Islamic banks. The findings of this review suggest that religious and non-religious values have a significant impact on clients' expectations and decisions. It proposes that the main variable is religious decree, with data framework accessibility revealing clients' requirements.

This study proves that Islamic banks require attracting and retaining customers. To accomplish this, they would need to employ related techniques designed to address such issues. Non-religious as the sole moti[1]vation for selecting Islamic banks has been expanded by addressing numerous related theories that are relied on to broaden Islamic banks' degree in developing methodologies toward client attitude development.