Moderating Role Of Organizational Citizenship Behavior In The Relationship Between Job Satisfaction And Associated Factors: A Perspective From University Teachers In Peshawar, Pakistan

Abstract

The job satisfaction (JS) of teachers is the foremost milestone to be achieved by the universities especially in the current socio-economic scenario of the global life. The impact of employees’ JS level contributes to the growth of the institutions. The aim of the study was to find the relationship of work-life balance (WLB), working environment, co-workers behaviors, and leadership behavior along with the moderating effect of organizational citizenship behaivor (OCB) with the JS level of public sector university teachers of Peshawar. The population of the study was the public sector universities of Peshawar, Pakistan including University of Peshawar, University of Engineering and Technology, Khyber Medical University, Islamia College Peshawar, Agricultural university of Peshawar and Benazir Women University. A sample size of (N=300) was selected using convenient sampling technique, both male and female, lecturers, Assistant Professors, Associate Professor and Professors working in public sector universities in Peshawar, KP, Pakistan. The data collected from 272 respondents (90% response rate) was analyzed by applying mathematical and statistical models including descriptive statistics, Cronbach alpha, Pearson Correlation, Multiple regression and moderation analysis. The results show significant relationship between factors affecting the JS of university teachers within the study framework. Moreover, OCB as a moderator interacts significantly means moderates the relationship between factors effecting the JS of university teachers. The findings would help human resource development sector as well as policy makers of the public sector university teachers in Peshawar to understand the importance of JS having unavoidable role of effecting factors. Bringing betterment in the variables can boost satisfaction at the work. The study has future directions in terms of work in private sector universities as well as college and school level institutions.