A Critical Review On Organizational Citizenship Behaviour For Improvement Of Organization Performance With Special Reference To Engineering Product Based Company

Abstract

The goal of this review study was to explain organisational citizenship behaviour, also known as OCB, in order to improve the performance of a corporation. This review study examined not only the needs and benefits of OCB for companies today but also how OCB enhances organisational performance. This article also studied how OCB enhances organisational performance. The employee who exceeds expectations is rewarded. It can also be given to the employee who takes the initiative and is always willing to assist, the knowledgeable, helpful, and cooperative coworker, the senior staff member who can roll with the punches, or the approachable manager who shows the new employees around the office and introduces them to the staff. This award has in the past been granted to the employee who "goes above and beyond" what is expected of them. All of these many forms of organisational citizenship behaviour (OCB) should be actively promoted. Employees should help the organisation by enhancing one another's performance and well-being, and the advantages of this support should include fewer costs and higher profits at the organisational level, in addition to improved organisational performance.