Good Urban Governance in Dealing with the Impact of Urbanization in Makassar City

Abstract

The views of governance efforts, the level of satisfaction with urban services, and the efficacy of methods to manage urbanization concerns are all aspects of the urban governance environment that this study focuses on in Makassar City. The research, which is based on a quantitative survey of locals, sheds light on the intricate relationship between citizens' level of knowledge, contentment, and the success of their strategies. There is a range of knowledge about urban government projects among inhabitants, as the results show. While there is a lot of talk about things like waste management and public involvement, there is potential to learn more about things like critical infrastructure and traffic control. To close this information gap and encourage citizen participation in decision-making, effective communication tactics are essential. The pattern of people's degrees of happiness with city services is rather variable. In contrast to the generally high satisfaction with water supply services, which indicates progress in important areas, the relatively poor happiness with waste management services, which calls for an increased emphasis on service quality across sectors, indicates the need for such an intensified focus. The research highlights the need of regularly evaluating and bettering service delivery methods. When evaluating the success of several strategies, the city's concentration on well-planned urban infrastructure stands out as crucial to good administration. However, there is a lack of consensus about the effectiveness of current methods to community involvement and environmental protection.