The Implications of Artificial Intelligence (AI) Adoption in the Retail Industry from a Human Capital Perspective

Abstract

Specifically, the purpose of this study is to investigate the impact that artificial intelligence has had on human capital in the retail sector. In order to accomplish this, the research makes use of a quantitative methodology and collects responses from 88 human resources employees and team leads working for various retail organisations by means of a questionnaire. A good trend towards the utilisation of artificial intelligence (AI) in business is observed, according to the report. It also discovers a significant beneficial connection between artificial intelligence and the function of human capital. It's possible that researchers may investigate other domains and aspects that might be influenced by the application of AI in the future.