Organizational Communication and Educational Quality according to ISO 21001 at the Norbert Wiener University of the District of Jesús María, Lima 2022

Abstract

The research project entitled "Organizational communication and educational quality according to ISO 21001 at the Norbert Wiener University of the District of Jesús María, 2022" set the general objective of the study, which is to analyze the characteristics of the scientific production around the variables Organizational Communication and Educational Quality and propose a model to evaluate the correlation between them according to ISO 21001 at the Norbert Wiener University of the district de Jesús María,
Lima 2022. The review is carried out with a bibliometric approach in order to highlight the characteristics of the scientific production in terms of Year of Publication, Country of Origin, Area of Knowledge and Type of Publication, at the same time some articles registered in the Scopus database are analyzed in order to determine the position of their authors regarding the topic initially raised. Among the main findings made through this research, it is found that the United States, with 47 publications, was the country with the highest scientific production registered in the name of authors affiliated with institutions in that nation. The Area of Knowledge that made the greatest contribution to the construction of bibliographic material referring to the study of the variables Organizational Communication and Educational Quality, was Social Sciences with 91 published documents, and the most used Publication Type during the period indicated above were Journal Articles with 76% of the total scientific production.