Management skills in restaurants: the case of Sincelejo-Sucre-Colombia

Abstract

Objective: This article aims to describe the managerial competencies assumed by micro-entrepreneurs in the restaurant sector in the city of Sincelejo - Sucre. Method: A sample of 41 restaurants in the city was taken to achieve the proposed purpose, using quantitative methodology, the descriptive study method with a correlational analysis. Results: the majority of managers always (90.24%) possess the Ability to work, while only 9.78% sometimes, followed by 87.24% always have empathy, while only 12.20% sometimes, 100% of employees feel committed to their organization, on the other hand 85, 37% of them encourage motivation and only 14,63% of them sometimes, 68,29% of them are resilient, while only 31,71% of them sometimes, finally regarding communication skills and listening, most of the managers (85,37%) always achieve this while 14,63% of them sometimes. Conclusions: Most of the restaurant managers possess the skills of working ability, communication skills and listening, empathy, commitment, resilience and motivation when running their businesses, however, they should improve in some aspects.