Recognizing the Influence of Insurtech Adoption on the Well-Being of Military Veterans

Abstract

This study of insurtech adoption in influencing the well-being of veterans is based on secondary data and a direct survey with a sampling method of 127 respondents of military veterans. This insurtech has a positive perception in sustaining innovation, however, there remains a desire among military veterans to visit physical service offices. They want to meet with fellow comrades-in-arms and camaraderie (so-called well-being), even though all can be conducted remotely. With a conceptual study and descriptive analysis by the direct survey of military veterans, this survey is limited to mobile applications to accelerate claim processes. Although insurtech offers opportunities to enhance operational efficiency, it cannot entirely replace traditional processes. Therefore, it is necessary to recognize that veterans still have basic needs and desires for social interaction, and the need to balance between embracing technology and ensuring to maintain their social life is crucial, to what we acknowledge as elderly well-being.