The Relationship of Operational Performance with Internal Supply Chain Structure: Evidence from Jordanian Pharmaceutical Companies

Abstract

The purpose of this research is to highlight the role of internal supply chain structure in enhancement of operational performance. This research is based on quantitative research approach. The required information is collected through a structured questionnaire. Target population of this study is the managerial level employees of pharmaceutical companies in Jordan. Sample of study is consisted of 180 managerial level employees of Jordanian pharmaceutical companies. The collected quantitative information is analysed statistically through using AMOS and SPSS software. The relationship of operational performance and internal supply chain structure is analysed using regression analysis. The findings from empirical analysis indicate that internal supply chain structure has significant positive impact on the operational performance of organisations. The findings indicate that the structure of internal supply chain has significant positive relationship with the operational performance. In case of Jordanian pharmaceutical companies, the internal supply chain structure is centralized that leads to have negative impact on the operational performance.  This research has significant contribution to the literature of supply chain especially about manufacturing industries in Jordan. It provides an insight to the manufacturers to enhance their operational performance through having a major focus on the structure of their internal supply chain and establishing integration at its different levels.