Effect of Blackboard on Teaching Communication Skills: Cognitive Development and Student Satisfaction

Abstract

This study examines the effectiveness of Blackboard as a virtual learning platform for developing course-related knowledge and assessing student satisfaction. Interactive Blackboard content was created for the communication skills course, and students were trained to use it. The experimental group (39 students) engaged with Blackboard as part of blended learning, while the control group (39 students) followed the traditional learning approach. An achievement test and satisfaction survey were administered. The results showed no significant difference in achievement levels between the groups, but 27 survey questions indicated high satisfaction with Blackboard. The study recommends implementing virtual learning environments in university courses to enhance student responsibility, continuous communication, and interaction with instructors and peers.