Factors affecting Service Quality in Rafic Hariri University Hospital

Abstract

Focusing on Rafic Hariri University Hospital, this research dives into the complex connections between concrete factors, accountability, dependability, empathy, and patient happiness. This study used A structural equation model to examine the moderating effect of service quality, which included 398 participants. Because of the ever-changing nature of healthcare, it's crucial to have a deep knowledge of the variables that affect patients' opinions of their treatment. Its outward look and structural integrity heavily influence patients' impressions of a healthcare institution. Patients' perceptions of their hospital stay are strongly influenced by the staff's feeling of responsibility and accountability, shown by the hospital's dependability. The quality of care is improved even further by developing empathy or the awareness and satisfaction of patients' emotional needs.

The quality of the service provided is identified as a critical mediator between the variables mentioned above and the level of contentment experienced by the patient; because of its mediating function, service quality channels the effects of other factors, such as accessibility, accountability, dependability, and empathy, on patient satisfaction. This highlights the importance of hospital administration and employees in shaping patient outcomes, both directly and indirectly. The setting of Rafic Hariri University Hospital allows for an in-depth analysis of these connections. This hospital provides unique insights into patient satisfaction dynamics because of its diversified patient group and reputation for providing high-quality treatment. This research employs a structural equation model to give a powerful analytical tool for deciphering the various relationships inside this network. Insights into the mediating function of service quality are provided, and the need to uphold rigorous criteria for efficacy, accountability, dependability, and empathy in the pursuit of patient happiness is emphasized.