Applications of Blueprints on Hospital Residency Program

Abstract

Residency programs are completely essential for medical school students. This pivotal experience enriches students’ education and yields an opportunity to secure jobs. Training local doctors is a laborious endeavor that faces many challenges during the recruitment cycle. Private medical schools have attempted to meet their goals by reducing waste and improving processes. This study aims to investigate the issues that arise in the service flow process on the hospital residency programs and to investigate the impact of risk on the provided service. Service blueprint techniques are applied to examine and provide a comprehensive understanding of hospital residency programs and the underlying resources and processes that make it possible. Data is collected from a private hospital to develop the initial and future service blueprint, providing strategic benefits for the hospital. The study helps in reducing the service process time by almost 90%.