Applying the International Organization Standardization (ISO 26000: 2010) for Social Responsibility in the National Insurance Company: An Applied Research

Abstract

This research aims to evaluate the social responsibility according to the International Organization of Standardizations ( ISO26000:2010) to determine the level of application and documentation of the ISO in the National Insurance Company. Data were collected from officials in the National Insurance Company using a checklist consisting of 64 items distributed on corporate governance, human rights, labour practices, environment, fair operating practices, consumer issues, community involvement, and development. Statistical methods such as frequencies, percentages, mean scores; Pareto chart and cause-effect were also used to analyse the data. Data and reports were used to interpret the reasons for the study sample's failure to apply social responsibility. Results showed that the actual level of application and documentation of the ISO was 54%, which means that the gap rate reached 46%.