The Effectiveness of a Training Program Based on the Professional Skills Development Model to Reduce Performance Anxiety and Develop Telephone Interview Techniques among Psychologists

Abstract

Objective: The study aimed to identify the effectiveness of a training program based on the professional skills development model to reduce performance anxiety (PA) and develop telephone interview techniques (TIT) among psychologists.

Methodology: In this study, 40 psychologists were selected to participate and divided into control and experimental groups. The PA scale was used to assess the effectiveness of the TIT taught during the training program. The training program used in the study comprised 14 sessions conducted in a group setting. Data analysis was performed using SPSS version 27.0, with a 95% confidence interval.

Results: This study found a statistically significant difference (p<0.05) between the experimental and control groups regarding psychologists' PA levels and telephone interview skills (TIS). The experimental group exhibited lower PA and higher proficiency in TIT than the control group, as indicated by dimensional measurements (p<0.05). Additionally, significant differences between pre and post-measurement in PA among psychologists in the experimental group in the direction of pre-measurement were also observed. Similarly, differences between pre-and post-measurement in TIS, both in terms of the total degree and specific dimensions, were observed among psychologists in the experimental group, reflecting progress over time.

Conclusion: The study concluded that the participants in the supervisory program retain the training gains after a period of time from the end of the post-application. It suggests that the training program had a lasting impact on the participants' abilities and performance.