Agile Management and its Role in Promoting Overall Quality Management in Service Companies - Ertel Telecom's Case Study in Chad

Abstract

The research aimed to identify the application of agile management tools in Airtel Chad Mobile Company, to demonstrate the availability of comprehensive quality management factors in the company, and to work on the role of agile management in promoting the overall quality of Airtel Chad. In preparing this research, the researcher followed the analytical descriptive approach, describing the phenomenon studied and analyzing the data collected by the questionnaire tool from the research sample, through the Social Science Statistical Package System (SPSS). The research concluded the results of the main findings.