Proposal of a Chatbot Model using Machine Learning for Car Dealers (Sales and Maintenance)

Abstract

The evolution of technology has allowed the automation of industrial, commercial, and other processes for optimizing tasks and reducing time and costs in industrial processes. The chatbot software is a clear example of this, because it is used to perform different tasks such as solving doubts to users, providing information, support in purchases or transactions and providing better customer service. This study analyzes how the application of artificial intelligence can be used to optimize the customer service process in car dealers, both for the commercial area and for vehicle maintenance.