Investigating The Relationships Between The Usability Factors Of Telehealth 'Sehhaty' Application

Abstract

Since more people in Saudi Arabia use telehealth applications on a regular basis, their usability is vital. The 'Sehhaty' application is one of the several smartphone applications that have made telehealth services available in Saudi Arabia. The factors affecting future application usage and user satisfaction must be evaluated in studies. The usability of the telehealth research survey was used to measure the usability of the 'Sehhaty' Application. As a result, the study provides compelling evidence that Perceived Usefulness was highly correlated with Ease of Use and Learnability (r = .839, p < .001), Interface Quality was strongly correlated with both Ease of Use and Learnability (r = .848, p < .001) and Satisfaction (r = .860, p < .001), Interaction Quality had a moderate correlation with factors such as Usefulness (r = .729, p < .001) and Reliability (r = .837, p < .001), The Satisfaction factor was strongly correlated with all other factors, with correlation coefficients ranging from .819 to .870 (p < .001), indicating that satisfaction with the system is closely linked to perceived usefulness, ease of use, and interface quality. Moreover, this study indicated that there is a positive relationship between Usefulness factor and Satisfaction, and future use factors.