Emotional Intelligence And Employees’ Performance With Mediating Role Of Psychological Empowerment: Evidence From Bankers

Abstract

The purpose of this study is to investigate how employee performance at private banks in Pakistan's Khyber Pakhtunkhwa area is impacted by emotional intelligence (EI). The study further examines the mediating effects of Psychological Empowerment on the relationship between Emotional Intelligence and employee performance. Data for the study was collected from both employees and managerial personnel in private banking institutions using structured questionnaires. The data has been examined with many statistical techniques, and they were including descriptive, correlation, and mediation analyses. The results indicated a substantial positive correlation between emotional intelligence and both employee performance and psychological empowerment in the current research case. Psychological empowerment considerably mediates the previous relationship. The current study's findings indicate that emotional intelligence and psychological empowerment are key traits that employees in private sector banks in KP, Pakistan, positively impact their performance.