Telehealth In Medicare Plans: Leveraging AI For Improved Accessibility And Senior Care Quality

Abstract

The shortage of medical specialists and primary care providers contradicts the evolution of telehealth and telemedicine technology capabilities. Coupled with the rise of the aging population, there is a pressing call for senior healthcare planning and delivery innovation. The availability and awareness of telehealth services contribute to addressing the concern regarding equitable access to healthcare services. In this work, we design and implement a survey to confirm the reality of the perception and availability of telehealth for senior healthcare services. Our findings indicate that even though Medicaid and commercial plans increasingly provide coverage of new telehealth services during public health emergencies and many want to continue the coverage, the actual coverage of the established services decreased, and their plans offered communication channel limitations. Our proposed AI-enabled cyber-physical system technology framework is presented with supporting communication analysis, requirements, patient journey, and work. Commercialization of the proposed solution can contribute to healthier living supported by technological companionship.