Students As Quality Assurance Agents: An Investigation Of Feedback Mechanisms

Abstract

In higher education institutions, feedback from students is essential because it offers insightful information that can be used to improve teaching methods and institutional environment, which in turn improves student learning outcomes. The overall growth of higher education is dependent on quality assurance techniques. The feedback from students is crucial as they are the pivot stakeholders of universities The study aims to assess the undergraduate students’ Perceptions of the current feedback practices at universities and explore the preferred feedback delivery modes according to students and the effectiveness of these modes to improve the quality of higher education system. The qualitative phenomenological research design was used with a sample size of 25 students from 2 private business universities and one health sciences university. The convenient sampling technique was used to select the sample. The data was collected through four focused group discussions. Proactive questions, with semi-structured interview techniques, were asked to extract in-depth data. The data was analyzed through thematic analysis. [1]The major findings suggested that feedback taken from students regarding their teachers and university in a transparent and nonintimidating environment can bring improvement in academic quality and support systems of universities. The preferred mode of feedback delivery recommended by students is face-to-face & online feedback delivery mode. Where their identity should be hidden.