The Moderating Effect Of Psychological Capital On The Relationship Between Leader’s Emotional Labour Strategies And Workplace Behaviour-Related Outcomes

Abstract

The main purpose of this study is to investigate the moderating impact psychological capital (PsyCap) on the relationship between leaders’ emotional labor strategies and workplace behavior-related outcomes. This research was conducted by collecting data from the Nurses of the Public health sector, Pakistan A self-monitored questionnaire survey was conducted and collected in 4-months from respondents. Almost 800 questionnaires were distributed to targeted respondents, 585 filled returned, 450 filled questionnaires were fit for analysis and adopted by applying a simple random sampling technique. The findings of the study revealed a positive relationship of surface acting (SA), deep level acting (DLA), and displaying genuine emotion (DGE) with organizational citizenship behavior (OCB). Likewise, the study also confirms the negative relationships of deep acting and DGE with counterproductive workplace behavior (CWB). In addition, the study findings also sanction the moderating effect of psychological capital on the relationships SA, DA, and DGE with OCB and DA and DGE with CWB. The implications of the study extensively focus on human resource practice, Nurses of the health sector of Pakistan. Theoretical opinion to the significant role of emotional labor strategies and workplace- behavior-related outcomes such as OCB and CWB underpinnings of Job-Resource Model and COR theory. The study employed a cross-sectional correlational design, Caution should also be taken when generalizing the findings of the present study made use of Nurses as respondents from the public health sector of Punjab, Pakistan which is just a fraction. Furthermore, the study employed a quota and convenient sampling techniques[1] that affect the current study's generalizability. Nevertheless, this study is one of a mono quantitative methods kind and, therefore, opens the door for further studies on the in this context and future mixed method quantitative and qualitative longitudinal studies should also be conducted in other sectors. The existing literature is comparatively quiet. This is an emerging study in the area on the relationship between different types of emotional labor strategies and workplace behavior-related outcomes under the support of conservation resource theory and job-demand resource model in the Pakistani health sector setting. The findings of this study pose much appropriate relevance to Nurses and allied health professions where emotional protocols are essential job errands of the health care sector of Pakistan.