Enhancing Emergency Communication: A Comprehensive Analysis Of The Rescue 1122 Mobile App

Abstract

The study aims to provide insights into the app's strengths, usability features, and potential improvements, aligning recommendations for addressing diverse emergency situations. Punjab Emergency Services (PES), known as Rescue 1122, has played a vital role in managing emergencies in Punjab, Pakistan, since 2006. The Rescue 1122 mobile application aims to enhance emergency communication. This study uses a visual analysis component that systematically examines app elements under the direction of media studies. Usability concerns are addressed through thematic coding, ensuring a robust foundation for the study's objectives. Features like user registration, emergency icons, call processes, vehicle tracking, response time tracking, and sidebar functionality are analyzed. Each feature enhances the app's t[1]ransparency, user-friendliness, and overall effectiveness in emergency communication. In conclusion, this study provides a comprehensive analysis of the Rescue 1122 mobile app, emphasizing its strengths, usability features, and potential improvements. The recommended enhancements align with evolving user needs, ensuring the app's continued relevance in emergency communication. Recommendations for future updates include incorporating emergency SMS, video calls, more contact numbers, and in-built emergency applications. These enhancements aim to make the Rescue 1122 mobile app more versatile, user-friendly, and capable of addressing diverse emergency scenarios.