Implementation Of Total Quality Management Systems In Saudi Arabia

Abstract

In the current business world, as a result of continuous changes in customers' requirements, information and communication technologies, and workforce diversity due to the globalization of international markets, many companies wish to build a competitive advantage to gain leadership positions. To build that advantage, companies emphasize customer satisfaction, improve the quality of products/services, lower costs by eliminating errors and waste, optimize production and/or service processes, and align standards with international standards.