Emotional Exhaustion Mediates Between Work-Family Conflict And Organizational Commitment

Abstract

Emotional exhaustion is the main predictor of burnout. Emotional exhaustion results from excessive work pressure, personal demands, or accumulated stress. It is the feeling of being mentally exhausted by social interaction. The main theme of the study is to determine the effects of emotional exhaustion on work-family conflict and organizational commitment among the banking sector employees in Khyber Pakhtunkhwa, Pakistan. Two hundred sixty-seven employees were surveyed for the study. A cross-sectional method was used to collect the data and various statistical t[1]ools were used to analyze it. Emotional exhaustion correlates positively with work-family conflict, while organizational commitment negatively correlates. Work-family conflict and organizational commitment are mediated by emotional exhaustion. Banking employees may benefit from this result by knowing how they interact with all banking elements and the extent to which these emotions directly impact their organizational commitment. In addition, bank leaders may wish to make some tactical efforts to ensure employee emotional engagement, leading to improved customer service.