Examining The Integration Of Technology In Health Administration, Social Work, And Medical Secretary Practices: Opportunities And Challenges

Abstract

The integration of information and communication technologies (ICTs) in health administration, social work, and medical secretary practices presents both opportunities and challenges. Technologies such as electronic health records (EHRs), telehealth, mobile health apps, and patient engagement tools have transformed service delivery and patient interactions, leading to improvements in care coordination, efficiency, and access to services. However, implementing these technologies requires o[1]vercoming barriers including high costs, technical issues, privacy and security concerns, and clinician buy-in. In health administration, EHRs and telehealth enhance care quality and cost-effectiveness, while social workers benefit from improved coordination and expanded access through telehealth and mobile apps. Medical secretaries gain efficiency and the ability to take on expanded roles. Despite these benefits, challenges such as role changes, the digital divide, and training needs must be addressed for successful adoption. Organizations must employ thoughtful strategies to manage these changes and advance care delivery.