Patient Satisfaction With Outpatient Physiotherapy Services And Its Socio-Demographic Factors Influence The Levels Of Satisfaction

Abstract

Background: Patient centered approach is the cornerstone in health care facility. Therefore, patient satisfaction is of utmost importance. Patient satisfaction (PS) is an essential indicator of the quality of physiotherapy services. Factors related to satisfaction of patient in connection with physiotherapy practice are not evaluated. The study aims: To measure PS with outpatient physiotherapy services and to examine the socio-demographic factors that influences the levels of satisfaction. Methods: A cross-sectional study was conducted in outpatients' clinics in Jeddah, KSA from January to March 2022. Patient satisfaction with physiotherapy services was assessed using a reliable, valid, and structured questionnaire. Data were collected from 501 patients, and the participants’ ages ranged from 18 to 79 (mean + standard deviation = 47.19 + 12.8), with more females (n = 312) t[1]han males (n = 189). Results: Participants were satisfied or very satisfied with the physiotherapy they received in the domains that measure PS. The highest percentage of satisfaction was in the physiotherapists’ attributes and ability to provide detailed explanations to their patients. Patient satisfaction was also associated with gender and occupation, with females and unemployed patients reporting higher satisfaction rates. Conclusion: This highlights the value of surveys administered to patients during treatments, as well as the value of strategies to address the influential factors for the improvement of PS in public physiotherapy clinics.